Order Processing Guidelines


Orders are processed Monday through Friday.  Any orders placed after 3pm EST will be processed the following business day, with the exception of holidays.

We ship all orders as soon as possible, many orders ship within 24 hours.  However, some merchandise must be ordered as our inventory is constantly changing.  Please note the AVAILABILITY section for each product.  The time listed in Availability covers the time it takes for us to order and receive merchandise if it is not currently in stock.

If you need the merchandise by a specific date, we appreciate if you list that in the Order Comment box during the order process or you can give us a call Toll free at 877-768-6400.
Ordering by Phone, Fax or Mail

We gladly accept orders via phone, fax or mail.  Simply place the items you want in your Shopping Cart and proceed to Checkout.  Complete the order form with all the billing, shipping and payment information, and then hit the Print button on your browser to print out the form.  This does not submit any information over the Internet; it simply prints a copy of the information.
 
To complete your purchase by Fax please fax the complete form to us and be sure to include a phone number and email address so that we may contact you with any questions.  You can fax us 24 hours a day, seven days a week at 443-517-6527.

To complete your purchase by Phone please contact us Toll Free at 877-768-6400 during our normal business hours (Monday through Friday 10AM to 6PM EST)
 
To complete your purchase by Mail please note that we do not accept personal checks.  Please send the completed form and a cashier check or money order for the total including any shipping charges to us at :

JSC Corporation

P.O. Box 1330

Millersville, MD 21108



Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• When will my order ship?
International Shipping
• International Shipping Restrictions
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?